Boho Casino

Step Away

Boho Casino Close Account

Whether you need a short break or a permanent closure, the options are listed below in plain language with no upsell on the way out.

Three ways to close an account

Short cool-off

Pause your account for one day up to six weeks. Account reopens automatically at the end of the window.

Self-exclusion

Six months minimum, up to permanent. Cannot be reversed early. Marketing channels are cut for the full duration.

Standard closure

Account is closed but can be reopened with a quick identity check if you change your mind in future.

Step by step

How to close from inside your account

  1. 1

    Withdraw any remaining balance

    Cash sitting in your account should be cashed out before closure. Bonus credits and free spins cannot be withdrawn and are forfeited when the account closes.

  2. 2

    Open the account settings tab

    Sign in and head to the responsible gaming section. The closure tools sit alongside the limit-setting controls.

  3. 3

    Choose closure type and length

    Pick from cool-off, self-exclusion or standard closure. A short summary on each option explains what will happen next.

  4. 4

    Confirm the request

    A confirmation step prevents accidental clicks. Once submitted, the closure takes effect immediately.

  5. 5

    Get the confirmation email

    We send a confirmation with the closure type, the date it kicks in and a short list of independent support services if you would find that helpful.

Closing by chat or email

If you would rather speak to a person, reach the team on:

Live chat · 24/7, fastest route

Email · support@boho1.net

Account ticket · logged inside your account

What we need from you

Confirm your account email and the closure type you want. The team handles the rest. Live chat closures usually happen within minutes. Email and ticket closures are handled the same day.

What happens after closure

Once a closure is in place your username and password no longer work. Marketing emails stop within 24 hours. Any pending bonuses are cancelled. Cash balances that were not withdrawn before closure are held safely and can be requested at any time by emailing the support desk.

For a self-exclusion, the closure cannot be reversed early under any circumstance. This is by design. The whole point of self-exclusion is to remove the temptation to come back during a difficult window. Once the period ends you can request a reopening through support, which requires a short check-in conversation to make sure restarting play is the right call for you.

For standard closures and cool-off periods, reopening is straightforward. Live chat handles it in a few minutes. We may ask for a quick identity check if it has been a while since you last logged in.

Whatever closure you choose, your account history is preserved in line with the privacy policy. That means deposits, withdrawals and transaction records sit safely on file for the period required by law. Marketing data and optional analytics records are deleted faster.

A small ask

If you are closing because the play stopped being fun, please consider talking to the Gambling Helpline on 0800 654 655. The conversation is free, confidential and available around the clock. Plenty of people who reach out say it was the most useful single phone call they made all year.

Good to know

How do you reopen a closed Boho Casino account?

Standard closures can be reversed at any time by contacting the support team and confirming your account ownership. Live chat is the fastest route. The agent will run a short identity check, usually a couple of security questions tied to information on file, and then unlock the account within a few minutes. Any cash balance that was held back during closure becomes available immediately. Bonus credits and free spins are not restored because they were forfeited at the moment of closure.

Self-exclusion is treated differently because the whole point of the tool is to remove the temptation to come back during a difficult window. A self-exclusion cannot be lifted before the chosen end date under any circumstance. Once the period ends naturally, the account can be reopened through support, which requires a short check-in conversation to make sure restarting play is genuinely the right call.

What happens to your balance and bonuses when the account closes?

Cash sitting in your account at the moment of closure can be withdrawn to your verified payment method as part of the closure process. The support team will walk you through a final withdrawal request if you have not already submitted one. Funds usually clear inside the standard cashier timelines for the method you choose. If a balance is left in the account by mistake, it is held safely and can be requested at any time by emailing the privacy and support desks.

Bonus credits, free spins and any unwagered bonus winnings are forfeited the moment a closure takes effect. This is true of cool-off, standard closure and self-exclusion equally. Loyalty points and tier status are preserved through cool-off but reset to zero on full closure, so a fresh account opened years later starts from Sand the same way a new player would.

How long does it take to actually close an account?

Closures requested through live chat are processed within minutes. The agent confirms which type of closure you want, runs a security check, processes any final cash withdrawal you need and finalises the closure on the spot. You receive an email confirmation showing the closure type, the effective date and a short list of independent support services for anything beyond the casino itself.

Closures requested by email or in-account ticket are handled the same business day in almost every case. The support desk does not batch closure requests overnight because they are time-sensitive and often tied to responsible gaming concerns. Once the closure is in place, marketing emails stop within 24 hours and the account login is disabled immediately.

When should you close an account versus use a lighter tool?

A full closure is rarely the first answer. Most situations are better served by one of the lighter responsible gaming tools that sit inside your account. A deposit limit caps how much can land on your balance in a given week. A session limit logs you out automatically after a set window. A short cool-off pauses everything for a few days without forcing a permanent decision. Each of these takes effect immediately the moment you save the change.

Reach for a standard closure when you are simply done with the casino but want to keep the option of coming back at some point in the future. The account stays on file but cannot be used until you reopen it through support. Reach for a self-exclusion when keeping the door open is the wrong call. That decision deserves a few minutes of thought because the duration cannot be shortened once it is in place.

Whichever route you choose, support is happy to walk through the options with no pressure either way. The Gambling Helpline on 0800 654 655 is also available 24 hours a day if you would rather talk through a closure with someone who has no commercial connection to the casino at all.